Support
FAQ
Find answers to common questions here. If you can’t find yours, write to us from the support page.
General
How much does the gateway cost?
Setting up and keeping an account is free; only a small percentage of each successful payment is deducted. See the pricing page for details.
What happens if the buyer sends less than the invoice amount?
The checkout page shows the remaining amount so the buyer can complete it. If time runs out, the received amount is kept and you decide what to do with it.
Do I need to verify my identity to get started?
Not to create an account or receive test payments; identity verification is required to withdraw your balance.
Fees and costs
Are there monthly or setup fees?
No. Creating an account, adding sites and using the test environment are free; a fee is only taken from successful payments.
Who pays the network fee?
The blockchain transfer fee is paid by the buyer when paying and by you when withdrawing. We don’t add any margin on network fees.
Where is the gateway fee deducted from?
The fee is deducted from each successful payment and the rest is added to your balance. Every payment is itemised in your panel’s ledger.
Technical and integration
Do you have a WooCommerce plugin?
Yes. Download the plugin from the panel, enter your API key and the gateway appears on your store’s checkout page.
How does the test environment work?
In the test environment (Testnet) payments run on a test network and no real money moves. Once everything works, switch to your live API key.
How do I verify webhooks?
Every webhook carries an HMAC signature. Recompute it with your site’s secret key and compare; reject any request without a valid signature.
Withdrawals and settlement
How do I withdraw my balance?
Submit a withdrawal request from the merchant panel. Withdrawals only go to addresses you have verified with an email code.
How long does a withdrawal take?
Withdrawal requests are sent after review, and arrival time in your wallet depends on the confirmation speed of that coin’s network.